Terms & Conditions

Sew Wardrobe are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using our contact page

Our Contact details:
Sew Wardrobe,
71 Market Street, Ashby-de-la-Zouch, Leicestershire, LE65 1AH.
Registered In England and Wales. Reg No 9410914

Email: info@sewwardrobe.co.uk

Please note that these Terms & Conditions apply to all orders directly placed on this web site. Please ensure that you understand the Terms & Conditions prior to purchasing.

This website is for sales direct to consumers. Businesses can also make purchases, but the there are no further discounts available

Making A Purchase

This could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Please read the descriptions for indications of current stock availability and colour range available. These provide a general guide only. Please also note that even though we have made every effort to accurately display colours on the website, the colours on this web site will be affected by the settings of the PC monitor on which they are viewed.

Where stocks are limited and not repeatable, please ensure that you order enough to complete your project.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Time

Your order should normally reach you within 4 to 5 working days (excludes Weekends, UK Bank Holidays and Public Holidays) of receipt of your order, but could take up to 7 working days (excludes Weekends, UK Bank Holidays and Public Holidays) to reach you. There may be additional processing delays over the Easter, Christmas & New Year periods, so please check the Delivery Information page for specific information. The quoted delivery time also includes the time required for processing the order. Deliveries by Royal mail could take longer to reach you after shipment. All deliveries are subject to stock availability.

Shipping and Handling

We currently only deliver within the United Kingdom.

For larger orders we may choose to use a courier service at no additional charge to the customer.

Any charges, costs and expenses incurred after despatch are the responsibility of the purchaser. Deliveries to any address within the UK, You will receive a confirmation e-mail from us when your order has been shipped.

A signature will be required on delivery, so there needs to be an adult available at the delivery address.

For delivery costs please visit our Delivery & Returns page.

Missing Delivery

If your order does not arrive following the shipment notification email, please  contact info@sewwardrobe.co.uk

Royal Mail Deliveries. Please note that these may take longer to arrive, although in the majority of cases it should be within 2 days of sending.If you have not received the delivery within 5 days of notification of shipment.You will be sent a Royal Mail tracking number to track your delivery.

Back Orders

If a pattern is not in stock, we will back order it for you. Our fabric kits are non repeatable once they have sold out, and therefore cannot be back-ordered. You will always be emailed (if the delay is likely to exceed our normal delivery period), with the option to remove this item form your order or cancel your order if you would rather not wait. If you wish to remove the item or cancel your order, a refund will be made to your credit card for the item being removed or the full value of the order if the whole order is being cancelled.

Returns

All goods which have been cut or processed by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. Please also note that a refund will not be given if items have been cleaned, or used contrary to any instructions on this website. A refund will also not be given for samples as these are free with a small cost to cover processing and shipping. You must e-mail info@sewwardrobe.co.uk (providing your Order Number, and the nature of the fault/damage) for instructions on returning the faulty items. A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

Should you be dissatisfied with your purchase for any reason, you may return it within 14 days of receipt, for a refund or exchange. Any payment already made will be refunded on receipt of the goods (less any return Shipping Costs, if applicable. This will be no more than that already charged for shipping the order). Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Limitation of Liability

  1. To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  2. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions.
  3. We only supply Goods for domestic and private use. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Credit Card Security

We use HSBC GlobalPayments as our card payment service provider. This uses Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. We accept all cards displayed on our home page and on the HSBC Secure Payment page. The payment information is encrypted using 128 bit encryption. Please visit www.hsbc.co.uk for further information.

Tax Charges

For orders made from the UK, they are subject to the Standard Rate of VAT, currently 20%, with the exception of any Zero Rated items which will be subject to 0% VAT.

Fire & Safety

Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated.

Reaching Us

We can only respond to enquiries about items that are currently available for sale on this web site (www.sewwardrobe.co.uk) or enquiries about outstanding orders and problems with orders.

E-mail is our preferred method of communication, as a more efficient and faster way to serve our customers. Customer Service is open Tuesday to Saturday excluding Bank Holidays. If you need to reach us, please email us at info@sewwardrobe.co.uk

There may be different opening hours over the Christmas & New Year period, so please check the Delivery Information page for specific information.

Privacy Policy

www.sewwardrobe.co.uk do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookie Policy

Cookies are small data files which are placed on your computer or other device used for web browsing. This website uses essential cookies to keep track of the contents of your shopping cart and to store information required during the purchasing and checkout process (excluding Payment Information which is securely handed by our 3rd party payment processors), and to collect information. Please note that cookies are not harmful to your computer. We do not store personally identifiable information such as credit or debit card details in cookies that we use. You can adjust settings in your web browser to control the level of cookies usage on your computer. If you block essential cookies, you may be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used for:

  1. Essential operation of the website; particularly taking and fulfilling customer orders
  2. Administering and enhancing the site and service
  3. Disclosing information to third-parties only for goods delivery purposes
  4. Analysing data such as visitor numbers and sales through Google Analytics (personal information is not given out)

Testimonials

We reserve the right to publish any comments received from customers, on our Testimonials section within our web site. The comments may be published in full or in part. The customer’s e-mail address or postal address will not be revealed. If the customer does not wish for the comments and name to be published within our web site this must be clearly stated in any written correspondence to www.sewwardrobe.co.uk